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Contact Us- SAISON TECHNOLOGY
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- Technical Support
Technical Support
We provide technical support services to ensure safe and secure use of our products and services, such as HULFT and DataSpider.
| Number of Companies with Support Contract: Over 5,000 Companies | Number of Inquiries: 700 to 800/Month | Number of FAQ Accesses: 20,000 to 30,000/Month |
|---|
High Service Level Technical Support
*Results for March 2021
| Support Desk | Same-Day Resolution Rate |
Next Business Day Resolution Rate |
L1 Resolution Rate |
|---|---|---|---|
| HULFT | 71.0% | 83.0% | 92.9% |
| DSS | 52.8% | 68.5% | 90.4% |
*Same-Day Resolution Rate: Ratio of customer inquiries resolved on the same day as receiving them.
*Next Business Day Resolution Rate: Ratio of customer inquiries resolved on the next business day after receiving them.
*Resolution rate is calculated for the product for which the inquiry was received.
*The definition of the same-day and the next business day is based on each contract.
Overview of Technical Support Center
