To media representatives:
October 10, 2025
Saison Technology Co., Ltd.
*This press release is a Japanese translation of the news release issued by Saison Technology International, Inc. and Vectara, Inc. in the United States on September 25, 2025 local time.
Saison Technology International, a U.S. subsidiary of Saison Technology Co., Ltd., and Vectara, a trusted platform provider of agent-based search augmentation and generation (RAG), have announced a strategic partnership. Through this collaboration, the two companies will leverage hybrid search, advanced reranking, precision information retrieval, and cutting-edge agent-based RAG to make interactions between people and systems more natural and deliver innovative conversational AI solutions to customers worldwide.
Vectara provides a language-agnostic, end-to-end RAG service, offering enterprise-grade AI agents and "Guardian Agent" control capabilities based on RAG. The Vectara platform delivers the industry's most accurate conversational experiences, prevents and corrects AI-driven "hallucination," and combines highly accurate results with robust security and granular access control.
Saison Technology International CEO Masa Maruyama said:
"Many businesses have tried the first generation of AI customer service tools, such as traditional rule-based chatbots and co-pilot assistants, but their lack of flexibility, poor intent understanding, and frequent misleading outputs have led to a loss of trust and slowed adoption of digital assistants. We're partnering with Vectara because their Agentic RAG platform offers the flexibility, reliability, and control businesses need, along with a proven track record."
Saison Technology, with a proven track record in regulated industries, provides robust and reliable data integration solutions and managed services for over 10,000 customers worldwide, covering on-premise, cloud and hybrid environments. By connecting disconnected systems, integrating operational data across legacy and cloud platforms, and delivering information and insights instantly where they are needed, Saison Technology inspires action, advances strategy and helps transform businesses.
"We are thrilled to partner with Vectara to bring this technology to market," said Eva Nahari, Chief Product Officer at Vectara.
"Many modern AI chatbots routinely suffer from hallucinations, which negatively impact the brand and customer experience. This hinders businesses from making the most of AI and delivering next-generation customer experiences, and prevents them from fully deploying AI agents. Meanwhile, outdated and brittle rule-based systems are leaving both businesses and customers behind."
Nahari continued:
"Our close collaboration with Saison Technology International provides our clients with flexible, modern data integration and robust, reliable data ingestion capabilities, as well as a conversational AI platform that can correct hallucinations in real time. Our joint solution connects all enterprise systems and data sources, from legacy mainframes to modern data pipelines, and uses explainable, highly accurate agent-based AI to deliver modern customer service to even the most sensitive environments and organizations."
Powerful AI technology collaboration transforms customer support experience
Saison Technology International and Vectara will combine Saison Technology International's advanced data integration capabilities and expertise with Vectara's powerful conversational AI platform to deliver conversational AI solutions based on accurate, real-time enterprise data, resulting in smarter and more engaging user experiences, improved efficiency, and faster time to value with AI.
The collaboration will provide comprehensive solutions that address the needs of diverse industries, including complex environments such as manufacturing, enabling modern data integration and explainable, governed AI, with the goal of helping enterprises deploy AI applications quickly, securely, and flexibly at scale.
The combined solution from Saison Technology International and Vectara will enable you to transform your customer support with AI agents, resulting in the following benefits:
- Scalable support operations (flexible expandability)
- Efficient problem solving
- Seamless customer service across multiple channels
- Providing a proactive user experience
This enables faster ticket resolution times, reduced call volumes, and more efficient case management across workflows that connect people and systems, helping companies achieve their KPIs and key stakeholder metrics faster.
Company Profile
About Vectara
Vectara provides an enterprise-grade platform for building highly accurate AI assistants and agents. Deployed on-premise, via VPC (Virtual Private Cloud), or as SaaS, Vectara's end-to-end agent-based analytics service reduces misinformation and delivers accurate answers and actions in the fastest path to success. Vectara's secure, granular access control and deep explainability balance risk prevention with data protection. Leveraging Guardian Agent technology, Vectara automatically corrects deviant agent workflows, bringing AI governance and trust to a new level. For more information, visit www.vectara.com.
About Saison Technology International
Saison Technology International is a U.S. subsidiary of Saison Technology (TSE: 9640), which has supported over 10,000 companies with mission-critical data integration, data flow optimization, and business process automation. Knowledge is the power to motivate people, guide strategies, and transform businesses and markets. Knowledge delivered to the right people at the right time is more than just information; it drives innovation, generates profits, and becomes a driving force for positive change. For more information, visit https://saison-technology-intl.com.
About Saison Technology
Saison Technology, a Data Integrator, has a mission to "Connect the world’s data and make it useful for everyone.," and is globally deploying data integration products and IT services that form the foundation for safety and security, providing system development and operations for a wide variety of industries, including finance and distribution. Utilizing its strengths, which have enabled it to quickly adapt to changes in the environment over many years, the company is currently focusing on expanding its cloud-based data integration platform (iPaaS), "HULFT Square," as well as strengthening its efforts to implement technologies that will pave the way for the future.
- Saison Technology:
https://www.saison-technology.com/