Our stance on customer harassment

1. Background to the announcement of our thinking

We (Saison Technology Co., Ltd., hereinafter referred to as "our company") aim to contribute to society by connecting data from around the world and providing services that allow anyone to utilize data. We believe that three things are important to providing good service: being on-site and thinking carefully about what is best for our customers, thinking and acting independently, and communicating with each other with mutual respect. To achieve this, we believe it is necessary to "improve the well-being of our employees who support our services." We believe that not only improving relationships with our business partners and shareholders (hereinafter referred to as "customers") is essential to providing good service, but also protecting our employees, and have therefore created our "Policy Regarding Customer Harassment."

2. Targeted Activities

Complaints or behavior from customers that, in light of the validity of the content of the demands made in the complaint or behavior, the means or manner of realizing the demands are inappropriate according to social standards, and that harm the working environment of our employees.

*Reference:Ministry of Health, Labor and Welfare's "Corporate Manual for Countermeasures against Customer Harassment"

【example】

Violence and abusive language (threatening, intimidating, threatening behavior, insulting statements or writings about our employees, statements or writings that deny the character of our employees, violent behavior, etc.)
Excessive or unreasonable demands (demands for services that are excessive according to social standards, demands for refunds or compensation that go beyond the scope of the agreement, excessive repetition of the same request or inquiry, demands for apologies without reasonable grounds, demands for punishment of our employees, visits to our offices without permission or an appointment, demands for face-to-face correspondence, etc.)
Other acts of harassment (violating the privacy of our employees, slander on social media or the internet, etc.)

3. Our Response

If we determine that any of the following acts have occurred, we may refuse to provide services or customer support. Furthermore, if we determine that the conduct is malicious, we will consult with the police and lawyers and take appropriate action.

4. Other

We are implementing the following:

Training and education on customer harassment and how to deal with it
Establishing a response system in the event of customer harassment
Care for employees who have been victims of customer harassment (in collaboration with external experts such as industrial physicians)

Thank you for your understanding and cooperation.