Lifecycle Policy HULFT Products

We provide information on product and support from the start to the end of its provision as a product lifecycle. By presenting the product lifecycle, we help customers to more smoothly carry out product purchases and upgrade plans. The product lifecycle consists of two lifecycles: product sales and technical support services. In principle, each lifecycle is as follows. The basic unit of the lifecycle is the version (Ver.X).

Applicable products

  • HULFT version 8 or earlier
  • HULFT-HUB
  • DataMagic
  • HULFT-WebFileTransfer
  • HULFT IoT
  • HDC-EDI
  • HULFT-SAN
  • SIGNAlert
  • iDIVO

Defining a Product Version

The notation for HULFT version numbers is determined according to the following rules: Our product versions are managed using a "Version" number, a "Level" number, a "Revision" number, and a "Minor-Revision" symbol.

type Notation explanation
Major version
(VUP)		 1.xxx (first digit) Version upgrades are updates to change the product concept and significantly expand product functionality. They include large-scale functional improvements and new features*1. They may also involve changes to specifications*2, product configuration, price, etc.
Level Up
(LUP)		 1.1.xx (second digit) Level-ups are updates to expand product functionality. They primarily involve improving and adding features*1. This may result in changes to specifications*2 and product configuration.
Revision up
(RUP)		 1.1.1.x (third digit) Revision updates are updates to fix bugs*3. Small improvements*4 that do not involve specification changes will also be implemented.
Minor revision update
(MRUP)		 1.1.1.1 (fourth digit)

Minor revision upgrades are mainly for fixing critical issues that require urgent attention. Critical issues that require urgent attention include the following:

  • A failure with a large impact range (affecting the operations of many users)
  • Defects with no workaround

This may be done to distinguish from the existing version for product configuration reasons when there are no module modifications.

Product Sales and Support Lifecycle

item explanation
Product Sales Lifecycle In principle, we only sell the latest version of our products. However, after the latest version is released, we will continue to sell the previous version for at least six months.
Technical Support Service Lifecycle

After the product sales end, we will provide technical support services as Standard Support for five years and Limited Support for an additional five years.*6 Limited Support (extended support) will incur an additional fee.*7

We will notify you in advance of the end of sales of older versions of products, the end of technical support services, and the end of extended technical support services. As a general rule, we will notify you at least six months in advance of the end of sales, and at least one year in advance of the end of technical support services.

<Note> Scope of product life cycle

For products for which we have decided not to improve or add functions in the future, we will discontinue sales and technical support services for those products that do not comply with the product life cycle. We will also notify you in advance in such cases.
  • 1. Functionality improvements and additions
    It refers to expanding the functions that are currently available or adding new functions that are not available. *2 may occur.
  • 2. Specification changes
    This refers to changes to the content (functions, operations, settings, etc.) described in our product manuals. This may affect the user interface and operational operability. In principle, updates that involve specification changes are limited to version upgrades or level upgrades that improve or add functions. However, in unavoidable cases where it is necessary to correct a serious defect, specification changes may be made through revision upgrades or minor revision upgrades (defects in the specifications themselves). In such cases, we will notify you in advance.
  • 3. Obstacles
    This means that our products do not function as described in their manuals.
  • 4. Improvements
    No specification changes are required and no impact is caused to customer operations (no incompatibility) *5 This refers to improvements (without the need for special software). It also includes fixes for OS enhancements.
  • 5 Incompatibility
    This refers to changes in product operation due to specification changes. If incompatibility occurs, we will notify you in advance in the product manuals, etc.
  • 6 HDC-EDI products have different technical support service lifecycles.
  • 7 The fee for Limited Support for HULFT Products is 1.5 times the fee for Standard Support. Please contact us regarding the fee for Limited Support for HDC-EDI products.

HULFT Products sales and support end information

»HULFT Products technical support service end date (0.18 MB)