Lifecycle Policy Other Products

Product Sales and Support Lifecycle

item	explanation
Technical Support Service Lifecycle	After the end of sales and support After the end of sales, we will no longer provide new features for the product or patches for new defects. Customers with a support contract can continue to use the services of the corresponding support level until the end of support date. Even after the end of support date, you can continue to use the web-based information service (technical information search, existing patch download service). For inquiries, we will only provide information from past cases. Regarding sales and support for adapter connections Even after sales and support for adapter connection destinations have ended, customers with a support contract can continue to use the web-based information provision (technical information search, existing patch download service) that is part of the service content for the corresponding support level. We will also accept inquiries. However, we will only respond to inquiries based on past cases. For adapter connection destinations for which sales and support have ended, please refer to the following URL.

item

explanation

Technical Support Service Lifecycle

After the end of sales and support
After the end of sales, we will no longer provide new features for the product or patches for new defects. Customers with a support contract can continue to use the services of the corresponding support level until the end of support date. Even after the end of support date, you can continue to use the web-based information service (technical information search, existing patch download service). For inquiries, we will only provide information from past cases.

Regarding sales and support for adapter connections
Even after sales and support for adapter connection destinations have ended, customers with a support contract can continue to use the web-based information provision (technical information search, existing patch download service) that is part of the service content for the corresponding support level. We will also accept inquiries. However, we will only respond to inquiries based on past cases. For adapter connection destinations for which sales and support have ended, please refer to the following URL.

1. Functionality improvements and additions
It refers to expanding the functions that are currently available or adding new functions that are not available. ^*2 may occur.
2. Specification changes
This refers to changes to the content (functions, operations, settings, etc.) described in our product manuals. This may affect the user interface and operational operability. In principle, updates that involve specification changes are limited to version upgrades or level upgrades that improve or add functions. However, in unavoidable cases where it is necessary to correct a serious defect, specification changes may be made through revision upgrades or minor revision upgrades (defects in the specifications themselves). In such cases, we will notify you in advance.
3. Obstacles
This means that our products do not function as described in their manuals.
4. Improvements
No specification changes are required and no impact is caused to customer operations (no incompatibility) ^*5 This refers to improvements (without the need for special software). It also includes fixes for OS enhancements.
5 Incompatibility
This refers to changes in product operation due to specification changes. If incompatibility occurs, we will notify you in advance in the product manuals, etc.

OS and middleware support policy for our products

item	explanation
Expanding and excluding supported OS and middleware	In principle, expansion of supported operating systems and middleware will be supported with the latest version of our products. *1 However, if the OS vendor's support ends, the OS may be removed from the list of supported operating systems, even within the same version.
Support for OS patch files	Regarding OS patch files*2, we consider them to be correction modules provided by OS vendors. Therefore, for OSes that are already supported, we will handle environments in which the patch file has been applied in the same way as environments before the patch file was applied. Furthermore, if we determine that the operation of our products is affected by the application of the patch file, we will notify you of such matters as technical information regarding the operation of our products.
Support for OS-specific functions	As a general rule, additional unique functions*3 of the OS (functions and software provided by the OS itself) are not supported. However, we will provide information on the operation and settings of our products regarding these functions as technical information. 3 Refers to OS-specific features not found in other OSes, such as NLB in Windows 2000 Server and high reliability mode in HP-UX.
Support for virtualized and cloud environments	If the OS and middleware running in a virtualized or cloud environment conform to the OS and middleware supported by our products, our products will also be compatible accordingly. Although we have not individually confirmed the operation of specific virtualized environments (*) or cloud environments, if we determine that the operation of our products is affected, we will provide technical information summarizing points to note, etc.
Product Compatibility	As a general rule, we develop products with a design philosophy that maintains backward compatibility with the versions for which we provide technical support. However, in cases where compatibility cannot be maintained due to unavoidable circumstances, we will provide information in the manuals for each product.
Providing information	We will provide information on product releases, operating environment, usage precautions, sales, support, etc. on our website (https://www.saison-technology.com/) as it becomes available.

Other Products End of Life and Support Information

Click here for the end of sales and support for each product