Product Support Tools

Support tools for customers who have purchased our products

We provide the following information tools and tools necessary for technical support to customers who purchase our products. Please make use of them.

myHULFT

My HULFT is your personal page where you can use the trial version, download each product, manage your licenses, apply for seminars/training sessions, and make various inquiries.

Services provided by my HULFT

  • Product download key issuance
    You can check the key information required to download and install the modules for your purchased license.
  • License Information Inquiry
    You can check the technical support contract status of your license, information on supported operating systems, and required software.
  • Evaluation version use
    You can apply for a trial version. The product you apply for can be used immediately.
  • Easy quote
    You can calculate the approximate costs of major product licenses and technical support services. Calculations for options and adapters only are also possible. Calculation results can be output as a PDF.
  • Download various tools and sample files
    You can download sample scripts and verification tools.
  • Manual Download
    You can view the latest manuals for various products.
  • Inquiry function
    You can contact technical support via my HULFT.

How to use my HULFT

To use my HULFT, you will need to register as a user. Please complete the procedure by clicking "New User Registration" on the login screen.

Technical support FAQ site

We provide content that is useful for operation and troubleshooting to customers who use our technical support. Please feel free to use it.

Contents provided on the technical support service dedicated site

  • Product Manual
    You can download the documents and manuals included with each product. The latest versions of each product are available for viewing.
  • Product release information
    You can check release information for HULFT Series by product and month. You can easily see what features have been added and what has been improved for each new product, version upgrade, level upgrade, and revision upgrade.
  • Product Technical FAQ
    The technical know-how for each product is summarized in FAQ format.
  • Technical Inquiries
    You can make technical inquiries about our products via the web, email, or telephone.

How to use the technical support service site

If you are currently using paid technical support, please log in to my HULFT here and access the Technical Support FAQ site by clicking "Inquiries" and then "Post-purchase technical inquiries." To ensure a smooth and appropriate response to your inquiry, please read this before contacting us. (Please complete license registration for the "serial number" you currently have in your contract in advance.)

User technical information knowledge base (community)

This is a community site that provides product tips, sample configuration examples, technical columns for beginners, Q&A content, and more for engineers who use our products.

DMS Cube

This is a community site for those who want to utilize data to exchange, disseminate, and share information.

What DMS Cube provides

  • community
    A forum for sharing information and consulting about HULFT Products and data management
  • notice
    Message from the Community Management Staff
  • Topics
    Providing useful information about HULFT Products
  • FAQ
    FAQs about HULFT Products and links to related sites
  • [Limited access to members]
    Preparatory courses for HULFT engineer qualification exams and member-only content are now available