Customers who have signed up for DataSpider Cloud

Regarding confirmation of contract details

You can check your DataSpider Cloud contract status on my HULFT.

1. Log in to my HULFT and select [Product Download/Key Issue] from the left menu.

2. Your current contracts will be displayed in a list. Click the [> Details] button in the license details.

3. You can check the details of the selected license, including the maintenance period.

  • DataSpider Cloud does not issue keys or provide download modules.

You can check the details of the selected license.

You can also check the current maintenance period and status of our support by clicking [Check Technical Support Service Contract Details].

DataSpider Cloud license and serial number

DataSpider Cloud issues serial numbers for each license you purchase. There are two types of serial numbers: those issued for the linked server itself (starting with LSDACA) and those issued for adapters, network options, etc. (starting with LSDOCA).

When contacting technical support, including inquiries regarding options, please log in using the license number beginning with "LSDACA", which is the serial number of the linked server itself, and then contact us.

  • To check your inquiry history and support responses, you must log in using the same serial number you used to log in when you made your inquiry.
    Please note that if you are logged in using an option or a different serial number, you will not be able to view your inquiry history or responses from support, even if you log in using the serial number of the main unit.
    To check which serial number you are currently logged in with, go to your "Customer My Page" on the technical support site, where your login information will be displayed on the left side.