Technical Support Service DataSpider Cloud

Technical support for DataSpider Cloud products

Technical support for DataSpider Cloud service is provided to customers who have signed up for DataSpider Cloud. (*Purchase of paid technical support services is not required.)

Technical support service provided

Please see below for details of the technical support services we provide.

• 1. Inquiries regarding products and services will be accepted via the website.

Regarding third-party products and operating environments for technical support services

• Please check the operating environment in advance
  When contacting the technical support service desk, we ask that you please cooperate by researching information about any products other than ours (middleware, Java, database systems, file systems, communication environments, etc.) in advance.
• Request to check maintenance contracts for products from other companies
  Please note that for products other than ours, a maintenance contract with the respective manufacturer is required (if you suspect that the issue you are experiencing may be related to another manufacturer's product, you will need to contact the respective product manufacturer yourself. Our technical support service is based on the assumption that the operating environment in which you use our products is covered by the respective manufacturer's standard support and that you have subscribed to that maintenance support.
• Identifying the cause of the incident
  Our technical support service investigates customer incidents from the perspective of our products and isolates the cause. If the problem is caused by our products, we will present solutions and solutions to resolve the issue. Furthermore, if it is determined that the problem is caused by the operating environment provided by the customer, the customer will need to implement measures to resolve the cause (applying patches, replacing equipment, etc.).

We will provide as much support as possible when you contact us, but we cannot guarantee that we will be able to identify the cause or solve the problem.

• For inquiries, please contact us here