Product Support PolicyHULFT HULFT DataCatalog
Product versions and support details
For HULFT Products, different support levels are set depending on the support stage of the released version, and the scope of technical support services provided varies. In principle, support is provided in the same way both domestically and overseas, but please contact us for overseas support.
| Full support | maintenance support |
Assistance support |
migration support |
|
|---|---|---|---|---|
| Providing product information online | Yes | Yes | Yes | Yes |
| Inquiry support | Yes | Yes | Yes | Nothing |
| Patch provided (*1) | Yes | Yes | Nothing | Nothing |
| Provision of service pack (*1) | Yes | Nothing | Nothing | Nothing |
| About Shipping | Yes | Yes (*2) | Nothing | Nothing |
Full support
Target versions: The new version and the two most recent versions (including minor versions)
- Providing technical information about products on the Web
- Technical inquiries about products
- Advice on workarounds when a problem occurs
- Providing service packs including bug fixes and function improvements
*In principle, service packs will only be released for the latest version. (*1) - Provision of the latest modules for version upgrades and support for migration to version upgrades (*1)
Maintenance Support
Target version: The most recent three generations from the latest version (including minor versions)
- Providing technical information about products on the Web
- Technical inquiries about products
- Advice on workarounds when a problem occurs
- Provision of patches or service packs for critical failures and issues with no workarounds (*1)
- Provision of the latest modules for version upgrades and support for migration to version upgrades (*1)
Assistance Support
Target versions: Up to the 4th to 6th generation (including minor versions) from the latest version
- Providing technical information about products on the Web
- Technical inquiries about products
- Advice on workarounds when a problem occurs
- Provision of the latest modules for version upgrades and support for migration to version upgrades (*1)
Migration Support
Affected versions: The seventh generation (including minor versions) of the latest version
*Support will end at the end of the 18-month period.
- Providing technical information about products on the Web
- Provision of the latest modules for version upgrades and support for migration to version upgrades (*1)
HULFT Technical Support Services: Service Information (0.68 MB)
- 1 Depending on the OS version, there may be a fee. Please contact us for details.
- 2. Products with maintenance support will only be shipped if the user who has installed that version intends to use it within the same system for additional installation.
Support level table for each version
| Version | Full support | maintenance support |
Assistance support |
migration support |
End of support |
|---|---|---|---|---|---|
| HULFT DataCatalog Ver.1.3 |
● 2023 From April 5th |
- | - | - | - |
| HULFT DataCatalog Ver.1.2 |
● 2022 From June 3rd |
- | - | - | - |
| HULFT DataCatalog Ver.1.1 |
- 2023 Until April 4th |
● 2023 From April 5th |
- | - | - |
| HULFT DataCatalog Ver.1.0 |
- 2022 Until June 2nd |
- 2023 Until April 4th |
● 2023 From April 5th |
- | - |
DataSpider Servista Connection Support Policy
DataSpider Servista versions supported as connection destinations by HULFT DataCatalog are those that are positioned as full support and maintenance support versions (up to the most recent three generations from the latest version, including minor versions). Please note that for versions that transition to assistance support with the release of a new version of DataSpider Servista, connection support as HULFT DataCatalog will end on the date of transition to assistance support.
OS and middleware support policy for our products
| item | explanation |
|---|---|
| Expanding and excluding supported OS and middleware | In principle, we will support the expansion of supported operating systems and middleware with the latest versions of our products. However, if the OS vendor ends support for the OS, the OS may be removed from the list of supported operating systems, even within the same version. |
| Support for OS patch files | We consider OS patch files to be correction modules provided by OS vendors. Therefore, for operating systems that are already supported, we will handle environments in which patch files have been applied in the same way as environments before patch files were applied. If we determine that the operation of our products is affected by whether or not a patch file has been applied, we will notify you of such information as technical information, such as notes regarding the operation of our products. |
| Support for OS-specific functions |
As a general rule, we do not support additional unique functions* of the OS (functions and software provided by the OS itself). However, we will provide information on the operation and settings of our products regarding these functions as technical information.
|
| Support for virtualized and cloud environments | If the OS and middleware running in a virtualized or cloud environment conform to the OS and middleware supported by our products, our products will also be compatible accordingly. Although we have not individually confirmed the operation of specific virtualized or cloud environments, if we determine that the operation of our products is affected, we will provide technical information summarizing points to note, etc. |
| Product Compatibility | As a general rule, we develop products with a design philosophy that maintains backward compatibility with the versions for which we provide technical support. However, in cases where compatibility cannot be maintained due to unavoidable circumstances, we will provide information in the manuals for each product. |
| Providing information | We will provide information on product releases, operating environment, usage precautions, sales, support, etc. on our website (https://www.saison-technology.com/) as it becomes available. |