Product Support PolicyHULFT HULFT Products

Applicable products

  • HULFT version 8 or earlier
  • HULFT-HUB
  • DataMagic
  • HULFT-WebFileTransfer
  • HULFT IoT
  • HDC-EDI
  • HULFT-SAN
  • SIGNAlert
  • iDIVO

Product versions and support details

For HULFT Products, support levels are set according to the support stage of the released version, and the scope of technical support services provided varies.
In principle, we provide the same support both domestically and overseas, but please contact us regarding support overseas.

  Standard Support Limited Support
(Extended support)
Providing product information online Yes Yes
Support for technical inquiries (※2) Yes Yes
Providing an upgraded version
(※1 ※3)		 Yes
*Includes free provision of revision upgrades and level upgrades		 Yes
Support for recovery from product failures and investigation of the cause Yes Yes
License rewrite due to OS change, provision of upgraded version Yes Nothing

Standard Support (Normal Support)

  • Providing technical information about products on the Web
  • Technical inquiries about products (※2)
  • Support for recovery from product failures and investigation of the cause
  • Provision of upgraded versions, revision upgrades, and level upgrades free of charge (*1) (*3)
  • License rewrite due to OS change, provision of upgraded version

Limited Support (Extended Support)

  • Providing technical information about products on the Web
  • Technical inquiries about products (※2)
  • Support for recovery from product failures and investigation of the cause
  • Provision of upgraded version (※1) (※3)

»HULFT Technical Support Services (1.4 MB)

  • 1 Depending on the OS version, there may be a fee. Please contact us for details.
  • 2 When a product with Standard Support transitions to Limited Support due to the product lifecycle, inquiries will only be responded to by providing information on past cases.
  • 3 Only applies to upgraded versions for which standard support is provided.

OS and middleware support policy for our products

item explanation
Expanding and excluding supported OS and middleware In principle, expansion of supported operating systems and middleware will be supported with the latest version of our products.*1 However, if the OS vendor's support ends, we may remove the OS from the list of supported operating systems when we upgrade the product's revision or level, without waiting for a version upgrade.
Support for OS patch files Regarding OS patch files*2, we consider them to be correction modules provided by OS vendors. Therefore, for OSes that are already supported, we will handle environments in which the patch file has been applied in the same way as environments before the patch file was applied. Furthermore, if we determine that the operation of our products is affected by the application of the patch file, we will notify you of such matters as technical information regarding the operation of our products.
Support for OS-specific functions

As a general rule, additional unique functions*3 of the OS (functions and software provided by the OS itself) are not supported. However, we will provide information on the operation and settings of our products regarding these functions as technical information.

  • 1 In principle, the latest version (Ver.XXX) will be supported. However, for the Mainframe version, K version, and cluster software, the OS and middleware will be expanded according to the following policies.
    • Support for the latest Mainframe OS: The latest version (Ver.X) and lower versions currently under technical support
      1. We will investigate whether any functional incompatibilities have occurred during OS updates based on information released by OS vendors, and if so, whether they have affected our products.
      2. We check whether compatibility of program modules is guaranteed at the OS macro instruction level.
      3. Based on the above, we will conduct product operation checks using actual devices with the latest release (latest revision) of each version.
    • Support for the latest K version OS: Latest version (Ver.X)
  • 2 This refers to Windows Update, Windows Service Pack, Red Hat Update, Mainframe PTF, etc.
  • 3 Refers to OS-specific features not found in other OSes, such as NLB in Windows 2000 Server and high reliability mode in HP-UX.
Support for virtualized and cloud environments

If the OS and middleware running in a virtualized or cloud environment conform to the OS and middleware supported by our products, our products will also be compatible accordingly. Although we have not individually confirmed the operation of specific virtualized environments (*) or cloud environments, if we determine that the operation of our products is affected, we will provide technical information summarizing points to note, etc.

  • Virtualized environments include hardware virtualization (LPAR, z/VM, etc.) and software virtualization (VMware, VirtualPC, Solaris containers, etc.).
Product Compatibility As a general rule, we develop products with a design philosophy that maintains backward compatibility with the versions for which we provide technical support. However, in cases where compatibility cannot be maintained due to unavoidable circumstances, we will provide information in the manuals for each product.
Providing information We will provide information on product releases, operating environment, usage precautions, sales, support, etc. on our website (https://www.saison-technology.com/) as it becomes available.