About the upgrade procedure

Customers who have a contract for the "Technical Support Service" can use the version upgrade.
Click here to learn about the benefits of upgrading.

Application procedure flow

Customer STEP 1: Check the status of the license you wish to upgrade

Check the contract status using the serial number of the license you wish to upgrade.

• To upgrade, you must sign a contract for the "Technical Support Service."
  If you have not yet signed up for the Technical Support Service, please contact your sales partner.

»How to check the serial number
»Technical support service agreement status

Customer STEP 2: Product selection after upgrade

Check the price list for the upgraded products and options.
We also check whether the upgraded product is compatible with the OS you are installing.

»Price List
»Check compatible OS

Customer STEP 3: Calculating the cost of upgrading

In the upgrade quick reference table, you can check the difference in cost for the product configuration, as well as the support costs after the upgrade and whether or not there is a cost for the upgrade.

• Please note that additional fees may apply depending on the usage type of your license. Please contact your sales partner for details.
• If you plan to run the upgrade in parallel with your existing environment, please check the license policy.

»HULFT 10 Version Upgrade Quick Reference
»DataMagic version upgrade chart
»License Policy License Provision Type (Transition Period License)

Customer STEP 4: Apply for upgrade

Please fill in the necessary information on the "Version Upgrade/License Change Application Form" and submit it to your sales partner.

• If you are paying for the upgrade, you will need to submit an order form in addition to the "Version Upgrade/License Change Application Form." Please contact your sales partner for details.

»Download the version upgrade/license change application form here
»Download the DataSpider license configuration table here
»Sales Partner List

Saison Technology STEP 5: You will receive the following items from Saison Technology.

• ID notification email

Customer STEP 6: Log in to "my HULFT" using the ID notification email you received.

• Log in to my HULFT

Customer STEP 7: Check the "Serial No." of the applicable product on the "my HULFT" license management page, download the product, issue a key, and install the product.

When installing the product, you will need the "Serial No." and "Key" listed on my HULFT.
From the "my HULFT" license management page, download the applicable product and then install the product.