Product Life Cycle
Product Life Cycle
When you are planning to introduce our products, such as for changes or improvements to your system, we will guide you through the product lifecycle to ensure that you can continue to use our products and services safely and with peace of mind.
The product life cycle consists of two parts: the product release life cycle and the product support life cycle.
Applicable products
- HULFT10
- DataSpider Servista 5
For products other than those listed above, please see below.
| Version 8 or earlier HULFT HULFT Except for HULFT Products |
Product Life Cycle | Product Support Policy |
|---|---|---|
| DataSpider Servista version 4 and earlier | Product Life Cycle | Product Support Policy |
| HULFT DataCatalog | Product Life Cycle | Product Support Policy |
| Products other than those listed above | Product Life Cycle | - |
Product Release Cycle
Defining a Product Version
Our product versions are listed in the following four categories:
| type | Notation |
|---|---|
| Major version | 1.x (first digit) |
| Level Up | 1.1 (second digit) |
| Revision up | 1.1.1 (third digit) |
| Minor revision update | 1.1.1.a (fourth digit) |
Product upgrade type
| Version upgrade type | Example | Target Version |
concept setting |
Product Configuration Price Change |
Improved functionality New Features |
Improved features | Bug fixes |
|---|---|---|---|---|---|---|---|
| Major version upgrade | Ver.1.X.X → Ver.2.0.0 | Latest version | 〇 | 〇 | 〇 | 〇 | 〇 |
| Level Up | Ver.1.1.X → Ver.1.2.0 | × | 〇 | 〇 | 〇 | 〇 | |
| Revision up | Ver.1.1.1 → Ver.1.1.2 | × | × | × | 〇 | 〇 | |
| Minor revision update |
Ver.1.1.1 → Ver.1.1.1a Ver.1.1.1a →Ver.1.1.1b |
Standard |
× | × | × | × | 〇 |
| No | item | explanation |
|---|---|---|
| 1 | Concept setting | This sets the concept for product development within the same major version. <Example> HULFT8 "i18n compatible", HULFT 10 "Cloud native compatible" |
| 2 | Product configuration and price changes | Grades, options, etc. may be added or changed. Sales prices may also be changed. |
| 3 | Improved and added functions | It refers to expanding existing functionality or adding new functionality that is not currently available. Due to improvements and additions to functions, the contents described in our product manuals (functions, operations, settings, etc.) may occur. It may also affect the user interface and operational operability. |
| 4 | Improved features | This refers to improvements that do not involve specification changes and do not affect customer operations. This includes modifications for OS expansion and the addition of new adapters. |
| 5 | Bug fixes | This refers to a change in product operation due to a change in specifications. If any incompatibility occurs, we will notify you in advance in the product manuals, etc. |
Product End of Sale
We sell the latest level of products.
However, as a general rule, we will continue to sell products at the previous generation level for six months after the release of the latest level.
We will continue to sell product installations and option additions for development machines and additional nodes until the end of the relevant level of maintenance support.
Product Support Lifecycle
Different product versions have different levels of support.
The technical support services provided vary depending on the support level.
The duration of support levels is determined by the product level and is announced when the latest level is released.
| Support Level | HULFT | DataSpider Servista |
|---|---|---|
| Standard Support | 5 years | 3 years |
| Maintenance Support | 2 years | 2 years |
| Limited Support | 3 years | 3 years |
Product Support Lifecycle: HULFT
Product Support Lifecycle: DataSpiderServista
Product Support Policy
| No | Provided items | Standard | maintenance | Limited *1 |
|---|---|---|---|---|
| 1 | Providing technical information about products on the Web | ○ | ○ | ○ |
| 2 | Technical inquiries about products | ○ | ○ | △※2 |
| 3 | Advice on workarounds when a problem occurs | ○ | △※3 | △※3 |
| 4 | Major version upgrades and Providing the latest modules for leveling up |
○ | ○ | ○ |
| 5 | Revision upgrade, patch or Free provision of minor revision upgrades |
○ | ○ | △※4 |
| 6 | Upgraded version available | ○ | ○ | - |
- 1 The standard price for Limited Support is 1.5 times the price for Standard Support.
- 2 We will only respond to inquiries by providing information on past cases.
- 3. This is limited to malfunctions for which we have already identified a workaround.
- 4 Only revision upgrades, patches, or minor revision upgrades of products released at the time of the start of limited support are provided.
OS/middleware support policy
| item | Content |
|---|---|
| Expanding and excluding supported OS and middleware | In principle, expansion of supported operating systems and middleware will be supported with the latest version (Ver.XXX) of our products. If the vendor's support ends, the operating system may be removed from the list of supported operating systems when the product is revised or upgraded. However, HULFT for zOS will extend the OS according to the following policy. The latest major version (Ver.X) and lower major versions currently under technical support by our company 1. We will investigate whether any functional incompatibilities have occurred during the OS update based on information released by the OS vendor, and if so, whether they have affected our products. 2. We will check whether compatibility of program modules is guaranteed at the OS macro instruction level. 3. Based on the above, we will conduct product operation checks using the latest revision of each major version on actual devices. |
| Support for OS patch files | Regarding OS patch files (Windows Update, Windows Service Pack, Red Hat Update version, Mainframe PTF, etc.), we consider them to be correction modules provided by the OS vendor. Therefore, for operating systems that are already supported, the environment in which the patch file has been applied will be treated the same as the environment before the patch file was applied. If it is determined that the operation of our products is affected by whether or not the patch file is applied, we will notify you as technical information, including points to note regarding the operation of our products. |
| Support for OS-specific functions | As a general rule, we do not support additional unique functions of the OS (functions and software provided exclusively by the OS). However, we will provide any information we can about these functions, such as the operation and settings of our products, as technical information. |
| Support for virtualized and cloud environments | If the OS and middleware running in a virtualized or cloud environment conform to the OS and middleware supported by our products, our products will also be compatible accordingly. Although we have not individually confirmed the operation of specific virtualized or cloud environments, if we determine that the operation of our products is affected, we will provide technical information summarizing points to note, etc. |
| Product Compatibility | As a general rule, we develop products with a design philosophy that maintains backward compatibility with the versions for which we provide technical support. However, in cases where compatibility cannot be maintained due to unavoidable circumstances, we will provide information in the manuals for each product. |
| Providing information | We will provide information on product releases, operating environments, usage precautions, sales, support, etc. on our website (https://www.saison-technology.com/) from time to time. |
End of Life and End of Sales Information (EOS/EOL)
Please select the target product from "Product Release Information".