CX

Glossary

「CX」

We will explain the meaning of CX (C-X).

What is CX?

CX is an abbreviation for Customer Experience. In Japanese, it is often translated as "customer experience." CX means evaluating the emotions and satisfaction customers feel when using a product or service, apart from quantitative values such as performance, functionality, and price.

For example, the evaluation will look at how customers feel and are satisfied during the process of purchasing a product, the process of using a service including support, and the post-purchase process including after-care and follow-up.

The reason why CX is important is that providing a good CX is thought to lead to customers having a favorable impression and trust in products, services, and companies, which in turn improves customer satisfaction and loyalty. Improved customer satisfaction leads to an increase in repeat customers, which can be expected to improve a company's brand value. It is also thought to lead to differentiation from other companies and increased sales.

Are you interested in "iPaaS" and "connecting" technologies?

Try out our products that allow you to freely connect various data and systems, from on-premise IT systems to cloud services, and make successful use of IT.

The ultimate "connecting" tool: data integration software "DataSpider" and data integration platform "HULFT Square"

"DataSpider," data integration tool developed and sold by our company, is a "connecting" tool with a long history of success. "HULFT Square," a data integration platform, is a "connecting" cloud service developed using DataSpider technology.

Another feature is that development can be done using only the GUI (no code) without writing code like in regular programming, so business staff who have a good understanding of their company's business can take the initiative to use it.

Try outDataSpider/ HULFT Square 's "connecting" technology:

There are many simple collaboration tools on the market, but this tool can be used with just a GUI, is easy enough for even non-programmers to use, and has "high development productivity" and "full-fledged performance that can serve as the foundation for business (professional use)."

It can smoothly solve the problem of "connecting disparate systems and data" that hinders successful IT utilization. We offer a free trial version and online seminars where you can try it out for free, so we hope you will give it a try.